Shipping Policy

At Voolys, we believe that a smooth shipping experience is just as important as the products you order. This policy outlines how we process, ship, and deliver orders so you know exactly what to expect.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully confirmed.

Cut-off Time:
Orders placed before 5:00 PM (PST) on business days will be processed the same day. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Shipping Origin & Fulfillment

Voolys operates as an online retail store and fulfills orders through trusted fulfillment and logistics partners in the US to ensure efficient processing and timely delivery.

Shipping Destinations

We currently offer worldwide shipping, including deliveries within the United States and to international destinations.

Estimated Delivery Time

Once an order has been shipped, estimated delivery times are as follows:

• United States: 5–7 business days
• International (Worldwide): 10–15 business days

Please note that delivery times are estimates and may vary due to factors such as carrier operations, destination, weather conditions, or customs clearance for international shipments.

Shipping Carriers

We work with reliable domestic and international shipping carriers to ensure safe and timely delivery. Our carriers may include, but are not limited to:

• USPS
• UPS
• DHL
• Other regional or international logistics providers

The shipping carrier used for your order will depend on your delivery location and the shipping method selected.

Shipping Fees

Shipping costs are calculated as flat rates per order:

• United States: $4.95 per order
• International (Worldwide): $15.00 per order

These flat rates apply to the entire order, regardless of the number of items purchased. There are no additional shipping charges for multiple items in the same order.

Delayed or Late Delivery

While most orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Incorrect or incomplete shipping address
• Missing apartment, unit, or building information
• Severe weather conditions
• Customs processing for international orders

If your order has not arrived within the expected delivery window, please contact us at [email protected]. Our support team will review your request and respond within 1–3 business days.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to follow your shipment from dispatch to delivery.

Contact Us

If you have any questions regarding shipping, delivery timelines, or your order, please feel free to contact our support team:

Email: [email protected]
Phone: +1 (760) 986-4095
Address: 1209 Mountain Rd Pl NE, Ste R Albuquerque, NM 87110, United States
Support Hours: Monday–Saturday, 9:00 AM – 5:00 PM (PST)