Shipping Policy

At Voolys, we want to make sure your order gets to you safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
• Orders are processed within 1–2 business days (Monday–Saturday, excluding holidays).
• After processing, you will receive a shipping confirmation email with a tracking number.
Address Accuracy
Please make sure your shipping address is correct and complete at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
If you notice a mistake after placing your order, email us immediately at [email protected] before it ships.
Shipping Method & Cost
We currently ship to all U.S. states.
• Shipping Method: Standard Shipping
• Estimated Delivery Time: 5–7 business days
• Flat Rate Shipping Fee: $4.95 per order
We do not offer express or overnight shipping at this time.
Tracking Your Shipment
• A tracking number will be emailed to you once your order ships.
• Please note: Tracking information may take up to 24–48 hours to update, especially during weekends or holidays.
• If you do not see updates after 2 business days, feel free to reach out to us.
Shipping Restrictions
• We only ship within the United States.
• We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarding services.
Lost or Delayed Packages
If your package is delayed or marked as delivered but hasn’t arrived, contact us at [email protected] within 7 days of the expected delivery date. We’ll assist you in resolving the issue with the carrier.
Holiday Season Notice
During high-volume seasons such as holidays or major sales, please allow additional time for both processing and delivery.